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Best CRM for contractors

By Cathy Riddell · Facts checked 4 Nov 2026

Affiliate disclosure: Reader-supported. If you buy through the /go/ links on this page I may earn a commission at no extra cost to you. It never changes my ratings. Full disclosure

Quick answer For contractors who want leads, follow-ups, booking reminders and review requests running automatically, HighLevel is my pick. It's what I use for client work, and it covers missed-call text-back, calendars and review requests in one place. HighLevel starts at US$97/month (Starter, 3 sub-accounts) with a 14-day free trial (gohighlevel.com/pricing, checked 4 Nov 2026). If you just need a free contact list, start with HubSpot's free CRM.

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What a contractor CRM needs to do

Capture every lead from calls, web forms and ads in one inbox
Reply fast, including a text back when you miss a call
Book site visits or quotes into a calendar with reminders
Track each job through a pipeline from enquiry to quote to won
Ask happy customers for a review once the job's done
Work from a phone on site

My picks

Tool	Why it fits contractors	Price
HighLevel	Missed-call text-back, two-way SMS, calendars, pipelines, review requests and workflows in one platform	From US$97/mo, 14-day trial (checked 4 Nov 2026)
HubSpot free CRM	A free contact and deal tracker to get off spreadsheets	Free: 2 users, 1,000 contacts (checked 4 Nov 2026)
Systeme.io	Budget option if you mainly need simple pages and email	See the CRM pricing comparison

Why I'd start with HighLevel

For service businesses where speed of reply matters, having the phone, SMS, calendar and pipeline in one place is the deciding factor. My free setup checklist includes ready-to-use templates for missed-call text-back, reminders and review requests.

What to watch

HighLevel's SMS and calls are billed by usage on top of the plan, per its pricing page.
Texting US numbers needs carrier (A2P 10DLC) registration first.
There's a setup period, so use the trial to build one real pipeline.

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How I reviewed this: Prices and plan limits come only from HighLevel's official pricing page (gohighlevel.com/pricing), checked 4 Nov 2026, in USD. Opinions come from my own use of HighLevel for agency client work. Nothing here is a paid placement. See how we rate and how we review.

Not ready to start a trial yet? Get the free checklist + starter templates

A step-by-step setup checklist plus ready-to-use starter templates: lead replies, reminders, missed-call text-back, review requests, a nurture sequence and pipeline stages. Free, no sign-up needed.

View the checklist Download the PDF

About the author: Cathy Riddell
Agency owner who uses HighLevel daily for client work. How we review →