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HubSpot CRM review

By Cathy Riddell, founder of Moshy · Facts checked 24 Oct 2026 · Last updated 24 Oct 2026

Short answer: HubSpot's free CRM is genuinely free, with no expiry: up to 2 users and 1,000 contacts, with contacts, deals, pipelines, reporting, forms, email marketing and live chat. Paid Smart CRM tiers are per seat: Starter from US$15–20, Professional from US$50 and Enterprise from US$75 per seat per month (checked 24 Oct 2026). Best for sales-led teams.

What's included in HubSpot's free CRM?

Contact management, deals, tasks, pipeline management, a reporting dashboard, email tracking and templates, meeting scheduling, live chat, forms, landing pages, email marketing, ticketing, payment links, the Breeze AI assistant and 2,000+ marketplace apps. ^{[HubSpot free CRM]}

How much does HubSpot cost?

Tier	Price	Highlights
Free	US$0	Up to 2 users, 1,000 contacts, no expiry, no card
Starter	From US$15/seat/mo (CRM page) · US$20/seat list price, US$7–10 promo (Starter page)	[verify on official page]
Professional	From US$50/seat/mo	[verify on official page]
Enterprise	From US$75/seat/mo	[verify on official page]

^{[HubSpot free CRM]} ^{[HubSpot CRM Starter]} The two official pages showed different Starter prices on 24 Oct 2026, so check the current offer.

What are the pros and cons?

Pros (sourced)	Cons / trade-offs
Free forever, no card	Free: 2 users, 1,000 contacts
2,000+ integrations	Per-seat pricing grows with your team
Upgrade without migrating data	[Cathy to add: tested con]

How did it perform in testing?

[Cathy to add: hands-on notes]

📸 [Cathy to add: screenshot/workflow — HubSpot deal pipeline]

Rating: [rating]. Visit HubSpot

Frequently asked questions

Is HubSpot CRM really free?

Yes. HubSpot says the free CRM has no expiry, for up to 2 users and 1,000 contacts.

How much is HubSpot Starter?

From US$15/seat/month on the CRM product page, or US$20/seat list price with a promotional US$7–10 on the Starter page (checked 24 Oct 2026).

Is HubSpot good for agencies?

It's sales- and marketing-team focused. For client sub-accounts and white labelling, compare HighLevel.

About the author: Cathy Riddell
Cathy runs the digital agency Moshy and has used HighLevel every day for about 18 months for real client work. She writes every CRM Reviewed guide. How we review →

Related guides

Sources

https://www.hubspot.com/products/crm (HubSpot free CRM), checked 24 Oct 2026
https://www.hubspot.com/products/crm/starter (HubSpot CRM Starter), checked 24 Oct 2026

Prices and features come only from the official vendor pages listed, checked 24 Oct 2026, in USD. Vendors change prices often, so confirm on the official page before buying. Ratings are not published until hands-on testing is complete.